• privacy policy

    personal data protection

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Privacy

We respect and are committed to protecting your privacy.

Privacy Policy

Your privacy is a matter we are taking very seriously at Contur Travel Ltd.

As the operator of our websites:

we wish to inform you about the data we store, the way we are using it and what it means for you when you use our personalized services.

In order to guarantee the greatest possible protection of your privacy, we always comply with data protection provisions in accordance with the the related Romanian laws and the EU regulations.

Information we store

You may voluntarily provide us with your personal data: name/alias, country and e-mail address, when opting for receiving our newsletter, or even more data (address, telephone number, passport number etc.) that are required in order to process a booking.

By providing us with the abovementioned data, you agree to allow your data to be used for the purpose of sending advertising and promotional offers to your address. We will store and process the data provided to us for this purpose. Your data will not be forwarded or disclosed to third-party companies except to the contractual travel agencies or administrator for processing the bookings and travel contracts.

When you access our website, we collect data such as your IP address, date, time or pages you visited, but this information is not merged with your personal data. We may use this data just to optimize our work so we can serve you better.

If you no longer wish to allow your personal data to be collected, you can send an e-mail to: info@contur.ro.

General Provisions

All personal data is stored and processed in accordance with the legal data protection regulations. We are collecting and sharing with our contractors solely the personal data that is strictly necessary for processing and completing the travel services you request. Both our employees and partners are obligated to maintain secrecy regarding such data.

We will not send you any newsletter unless you actively provide us with your consent. When you no longer like to receive our newsletter, you can unsubscribe at any time.

Data Security

Contur Travel has undertaken the technical and organizational measures necessary to protect the personal data you provide from loss, destruction, manipulation and unauthorized access.
Contur Travel is committed to complying with the data protection provisions described above.
If you have any additional questions about data protection and privacy, please contact our Data Protection Officer.

Cookies

To make this site work properly, we sometimes place small data files called cookies on your device. Most big websites do this too.

What are cookies?

A cookie is a small text file that a website saves on your computer or mobile device when you visit the site. It enables the website to remember your actions and preferences (such as login, language, font size and other display preferences) over a period of time, so you don’t have to keep re-entering them whenever you come back to the site or browse from one page to another.

How do we use cookies?

A number of our pages use cookies to remember:

  • your display preferences, such as contrast color settings or font size
  • if you have already replied to a survey pop-up that asks you if the content was helpful or not (so you won't be asked again)
  • if you have agreed (or not) to our use of cookies on this site

Also, some videos embedded in our pages use a cookie to anonymously gather statistics on how you got there and what videos you visited.

In order to improve our service, we collect statistical data on how our websites are utilized, by the help of the Google Analytics service that uses cookies.

The information on your use of this website (including your IP address) is transmitted to a Google server in the US and stored there. Google will use this information to analyze your use of the website in order to compile reports on the website activities for the website operator and in order to provide further services linked to the website use and the Internet use. Should the need arise, Google will also transmit this information to third parties, provided this is legally stipulated or as long as as third parties are processing this data on behalf of Google. IP addresses are thus only stored and processed in abbreviated form, so that data cannot be traced back to a specific individual.

Should you need more information on this matter we would be happy to answer your questions.

How to control cookies

Enabling these cookies is not strictly necessary for the website to work but it will provide you with a better browsing experience. You can delete or block these cookies, but if you do that some features of this site may not work as intended.
The cookie-related information is not used to identify you personally and the pattern data is fully under our control. These cookies are not used for any purpose other than those described here.

You can control and/or delete cookies as you wish – for details, see aboutcookies.org.
You can delete all cookies that are already on your computer and you can set most browsers to prevent them from being placed.
If you do this, however, you may have to manually adjust some preferences every time you visit a site and some services and functionalities may not work.

Privacy Policy Changes

This policy was created on May 25, 2018.

Please send any questions about our Privacy Policy to: e-mail